RETURNS: We want you to be happy with your purchase. Please contact us if you would like a return or exchange. We do accept returns and exchanges of most full price buttons, and most fabrics, within 30 days. Sometimes it's problematic for us to take back fabrics we cut by the yard for you, so depending on the fabric and if it's since sold out, for instance, it may be subject to a reasonable re-stocking fee. Let us know and we'll talk it over and do the best we can for you. Returns may be sent to Button Bird, 347 Bridge Place, West Sacramento, CA 95691. Customer pays return shipping.
U.S. SHIPPING: $4.00 Flat Rate Shipping via USPS First Class Mail. Free shipping for orders over $50.00, via USPS or UPS. We ship within a day or two of your order, or as soon as possible depending on how many orders are ahead of yours. When your order ships you'll receive tracking information via email.
INTERNATIONAL SHIPPING:We ship to most countries and the shipping cost estimate will be shown to you at checkout. Sometimes the figure is too high or low, so if that's the case we'll let you know right away. Usually the rate shown at checkout is HIGHER than the rate we can offer you once we actually pack your order, because we take the time to look for the best rates for you. So don't be deterred if the computer's shipping fee looks too high; we may be able to lower it for you, and send you a partial shipping fee refund. Orders that are shipped to countries outside the United States may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customer’s responsibility and will be billed by the delivery company in order for customer to take possession of the package. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order. For an estimate of these fees, which vary by region, contact the customs office in your area.
FASTER SHIPPING.Need expedited shipping? Call us at 505-699-9884 or send an email to nancyarnold2006@gmail.com. Ballpark: usually $20-$30 more for guaranteed overnight or 2-day.
SHIPPING ADDRESS ERRORS: DOUBLE CHECK YOUR ADDRESS PLEASE; typos can be costly! The shipping address is automatically generated from exactly what YOU type for your address. If we need to re-ship because that address was a mistake on your part, you'll need to pay the second shipping fee no matter what the value of the order. ($4 flat rate and free for over $50 does not apply if there was a shipping problem resulting in a re-shipment). If a shipping problem was our mistake resulting in a re-shipment, we'll pay the second shipping fee.
NEW ITEMS: We are constantly - weekly and sometimes daily, adding inventory, so don't stay away for long. See "New Arrivals" for the latest.
PAYMENTS: Buy online through this secure site, using credit card or PayPal. If you pay by check or money order, just let us know what you need so we can set it aside and wait for your check.
STOREFRONT: We do not have a retail store. We're online only.
SALES: The Button Bird News will let you know of any sales; sign up below. To see our latest arrivals, check the New Arrivals page on this website first. Check regularly, rather than wait for Button Bird News email, as we add new items weekly and sometimes daily.
NATURALNESS: Many of our offerings are vintage, created from natural materials, hand made, and/or from small studios or workrooms, rather than huge factories. We attempt to buy from high quality suppliers but there still may be charming variance and imperfection, or age-related problems with vintage items. We'll try to note any inherent issues in the descriptions we write, and in the photos.
UNIQUENESS: Availability may be temporary for any number of reasons. If you love it, buy it now.
PHOTOS: We work hard for excellent photography but there's always the risk of your screen showing colors differently than ours. Some fabrics with unique dyes, processes and textures don't photograph well. Ask for a swatch!
WHOLESALE: We do our best to give volume buyers a discount, so please send us a note and we'll try to help.
